This page includes frequently asked questions and answers about our services. You can always contact our call center for any other questions you may have.

Our villas are open from 4 PM to 10 AM. During the time between check-out and check-out, our facilities are cleaned and prepared for our new guests, and check-ins and check-outs are not permitted outside of these hours.

The maximum capacity of our villas is the number of people indicated, and each villa has a different maximum capacity. This number includes children, and exceeding this number is not permitted.

Unless otherwise specified, pets are not allowed in any of the villas we service.